Terms of service

Privacy

This website is operated by Mier.

We collect certain personal information to provide our services. By using this site, you agree to the collection and use of this information as outlined below. This information is used only to process your order, improve the shopping experience, and for necessary customer service follow-ups.

We do not share your information with third parties unless required to complete your order or as required by laws.

The types of personal information we may collect include:

  • Biographical data: Full name, date of birth
  • Contact data: Email address, shipping and billing address
  • Sales data: Order details, payment method, delivery method
  • Purchase data: Product size, price, model, order history, abandoned carts
  • Browsing data: Cookies and page visit history

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at mier.notes@gmail.com

Payment

We accept Visa, Mastercard, JCB, American Express, Apple Pay, and Google Pay.

All orders go through a two-step process:

  • Authorization – to verify your payment details.
  • Acquisition – to charge the amount and confirm the purchase.

Creating an account makes checkout faster. You can choose to save your shipping details and payment info for future purchases for your convenience.

Shipping

Once your garment is ready, we’ll ship it using the most suitable carrier based on your location. the carrier may vary depending on your region and the most efficient delivery method.

You’ll receive shipping updates by email once your order is on the way.

SF Express will be used for deliveries within the HKSAR.

We will do our best to ship out your order as quickly as we can. Please understand that each garment is individually checked and hand-packaged by us, so the process may take some time.

Under normal circumstances, your purchase will be shipped within 7-10 business days.

If there are any exceptions — for example, pre-orders or delays — we will clearly state this on the product page or inform you by email. Thanks for your patience.

All packages will be declared as merchandise. Any customs duties, taxes, or import-related charges are not included in the shipping cost. These charges, if incurred, are the responsibility of the buyer.

We are unable to mark down the declared value of shipments. In the circumstance that the customer refuses or is unable to pay the required customs charges, resulting in the package being returned to us, the return shipping fee will be borne by the customer.

We are not responsible for any packages stolen or lost during transit. Any claims of this nature must be made by the customer to the appropriate carrier.

Returns & Exchanges

Due to the individual and made-to-order nature of each garment, all sales are final. We do not accept returns, exchanges, or cancellations.

However, if you receive an incorrect or defective item (e.g. wrong size shipped or damaged upon arrival), please contact us at mier.notes@gmail.com . We will do our best to resolve the issue promptly.

To be eligible for a replacement or refund in the above case:

  • Items must be returned in original condition, unworn and unwashed.
  • All original tags, boxes, and dust bags must be included.

We reserve the right to reject any item that shows signs of wear, use, or alteration.